Information Systems Technician
We are looking for an Information Systems Technician in the Minneapolis, MN area to provide enterprise-level assistance to our SMB clients. You will diagnose and troubleshoot desktop and server software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions. To be qualified for this role, you should have a demonstrable background in IT support. Microsoft, Cisco, Linux or similar certification is a plus. If you're naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we'd like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
-Research and identify solutions to software and hardware issues
-Diagnose and troubleshoot technical issues, including account setup and network configuration
-Ask customers targeted questions to quickly understand the root of the problem
-Track computer system issues through to resolution, within agreed time limits
-Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
-Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
-Provide prompt and accurate feedback to customers
-Refer to internal database or external resources to provide accurate tech solutions
-Ensure all issues are properly logged
-Prioritize and manage several open issues at one time
-Follow up with clients to ensure their IT systems are fully functional after troubleshooting
-Prepare accurate and timely reports
-Document technical knowledge in the form of notes and manuals
-Maintain jovial relationships with clients
-Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
-Hands-on experience with Windows/Linux/Mac OS environments
-Good understanding of computer systems, mobile devices and other tech products
-Good understanding of Microsoft Office including Microsoft Office 365
-Ability to diagnose and troubleshoot basic technical issues
-Familiarity with business class networks and firewalls
-Familiarity with remote desktop applications and help desk software
-Excellent problem-solving and communication skills
-Ability to provide step-by-step technical help, both written and verbal
-Certification in Microsoft, Linux, Cisco or similar technologies is a plus
-Tech School or College Degree a plus
Seeking a technically skilled candidate with good problem-solving ability for the position of Computer Hardware Technician. Candidate will be responsible to configure and test HPE and Dell business computers, options and peripherals. This position will also be responsible for troubleshooting all hardware related problems as well as researching and answering hardware configuration and other product questions.
Installing Hardware on servers and testing.
Installation, testing and reconfiguration
Configure, test, repair, and teardown of Business Computers, Options and Peripherals.
Troubleshooting all hardware related problems.
Maintain timely and accurate logs and product documentation.
Research and answer hardware configuration and other product questions.
Configure Business Class Servers.
Troubleshoot hardware and associated options.
Test, repair and teardown hardware as necessary.
Product identification, labeling and verification.
Education, Skills, Experience and Qualifications:
A+ Certification with minimum one year experience helpful not required
Technical background with Computer Industry experience.
Works well with others, team player.
Self-starter, consistent and disciplined.
Work hours are 8:30 a.m. to 5:30 p.m. Monday thru Friday
Additional “after hours” support when needed.
Liaison between IT and other functional and technical areas with a primary goal to facilitate the implementation of processes and improvements using the Oracle EBS and related systems. This position supports the implementation, development, operation, maintenance, improvement, and growth of local and global business systems that are necessary to execute the business's long-term strategic plan.
Major Areas of Accountability:
" Serve as an Oracle SME for supporting business processes and develop strong relationships with the business process owners
" Review, analyze & evaluate current business systems and user needs in order to develop, enhance, implement and maintain fully functional, integrated and operational business systems within Oracle and related systems, following IT standards.
" Function as a liaison between business and technical units and work with the technical staff to design solutions that meet business requirements
" Responsible for project planning including but not limited to creating and executing project plans, developing test cases, providing test support, tracking, communication, documentation and reporting to the organization while complying to all applicable standards to ensure successful project execution.
" Develop enhancements to support business process changes and improvements
" Oversee global testing to ensure no harm to the business due to other business units entering or changing functionality in shared environments.
" Develop training material and provide one-on-one and group training as necessary.
Qualifications for Entry:
" Bachelor's degree in Information Technology, Computer Science or similar field preferred or equivalent job related experiences. Master's Degree a plus
" Several years of experience supporting discrete manufacturing processes is preferred
" Solid business understanding of purchasing, order management, manufacturing and inventory control processes
" Experience with Oracle EBS/DB, SQL Queries. Toad for Oracle a plus.
" Demonstrated Project Management skills. PMP preferred
" SQL or similar programming experience preferred