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Job Title: Customer Support (Job # 6733) | Apply Now
Job Description: OVERALL RESPONSIBILITIES
Provides general administrative and clerical assistance to Sr. Management and Operations personnel. Duties include word processing, creating various types of documents and reports, performing data entry, managing records and documents, filing, completing departmental reports, and other office related tasks. Maintains confidentiality of records and information at all times. Works in a team environment with office staff to cross-train on departmental duties and provide backup for reception desk and customer service.
Provides administrative cross-functional assistance such as:
-Developing/creating and inputting purchasing requisitions
-Process invoices as well as obtaining quotes, communications with vendors; researching invoices, payments, obtaining approvals, entering change orders, enter purchasing requests and approvals, requests corrections and running budget reports, and following up with customers on open orders and past due accounts.
-Participate in inventory counting and weekly updates from cycle counts. Uses SAP to create multiple reports as required including the monthly orders and sales summary and monthly/quarterly/annual management reports with data and graphs (20 – 30% of time commitment).
-Managing office equipment, supplies, ordering, controlling and distributing office supplies
-Maintaining, controlling and updating records, information and forms related to schedules / phone lists / field service schedules / and issuance of company required equpment.
-Revises/Develops procedures for Operations, Accounting, Sales, Shipping, and
-Engineering and Maintenance records for ISO 9000 compliance. Audits procedures to ensure accuracy
-Develops annual Safety Calendar and schedules safety audit.
-Maintaining and compiling onboarding manuals for new hire orientation.
-Handling written correspondence, from opening and distributing mail/email, to answering routine correspondence and filing documents in proper location.
-Create spreadsheets, documents and PowerPoint presentations. Compose and/or edit emails, documents and communications on an as-needed basis.
-Arranges conferences and meetings; ensures that needed equipment and materials are provided, meals ordered, etc.
-Provides vacation / absentee back up for other Administrative Assistants as well as the Receptionist.
-Serves as a Notary Public.
-Participates on sub-committees as directed.
-Follows company policies and complies with company regulations. Cooperates with and
supports colleagues and management.
-Perform other job-related duties as assigned.
-High School diploma or equivalent
-Prefer at least three years of clerical support experience
-Intermediate level proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Photoshop
-Prefer SAP experience
-Able to organize and prioritize work and resources to consistently meet deadlines and departmental needs
-Demonstrates initiative and a continuous improvement mindset in finding and recommending improvements to work flow, administrative processes and procedures, etc.
-Uses the English language correctly, both oral and written
TOOLS AND EQUIPMENT UTILIZED
-Standard office equipment including PC
-Microsoft Word, Excel, PowerPoint and Outlook
-Desktop publishing software
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