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Job Title: Desktop Support (Job # 6606) | Apply Now
Job Description: Education: Bachelors Degree, Associates or other Technical Degree/Certification
Provide 1st and 2nd Level end user customer support to resolve all types of computer related issues. Manages the routing of issues that he/she is not able to quickly resolve to the appropriate 3rd Level Support. Day to day responsibilities include configuring/supporting personal computers, printers, servers, and other LAN hardware as well as implementing and supporting best practices of Information Systems processes in a LAN/WAN environment.
" Responds to inquiries and requests for assistance from users regarding PC's, printers, etc.
" Identifies problems, troubleshoots and provides advice to assist users.
" Ensure end user information system problems are addressed in a timely manner.
" Coordinates with other IT personnel to resolve problems if necessary.
" Builds new PC's to user requirements.
" Ensures support of company Information Systems Usage policy.
" Provide after hours support for emergencies as required.
" Supports the implementation of a common IT infrastructure.
" Interact with other team members to meet deadlines.
" Hands on computer operations including scheduling backup, preventative maintenance, data security, retrieval functions and set up of individual desktop and laptop systems.
" 1-2 years hands on experience supporting multiple users in a LAN environment, with networking and application experience.
" A basic understanding of personal computer maintenance and debug is desirable, with some education in Windows, networking, and problem resolution as it pertains to computer environments.
" Excellent written, verbal and organizational skills.
" Associates or Bachelor's degree in a computer related field
" Knowledge of IT service support
" Information security, ISO 27001 knowledge
" Experience in telecommunications and LAN/WAN support
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