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Job Title: Desktop Support (Job # 6606) | Apply Now
Job Description: Education: Bachelors Degree, Associates or other Technical Degree/Certification Summary: Provide 1st and 2nd Level end user customer support to resolve all types of computer related issues. Manages the routing of issues that he/she is not able to quickly resolve to the appropriate 3rd Level Support. Day to day responsibilities include configuring/supporting personal computers, printers, servers, and other LAN hardware as well as implementing and supporting best practices of Information Systems processes in a LAN/WAN environment. Responsibilities: " Responds to inquiries and requests for assistance from users regarding PC's, printers, etc. " Identifies problems, troubleshoots and provides advice to assist users. " Ensure end user information system problems are addressed in a timely manner. " Coordinates with other IT personnel to resolve problems if necessary. " Builds new PC's to user requirements. " Ensures support of company Information Systems Usage policy. " Provide after hours support for emergencies as required. " Supports the implementation of a common IT infrastructure. " Interact with other team members to meet deadlines. " Hands on computer operations including scheduling backup, preventative maintenance, data security, retrieval functions and set up of individual desktop and laptop systems.



Required Skills: " 1-2 years hands on experience supporting multiple users in a LAN environment, with networking and application experience. " A basic understanding of personal computer maintenance and debug is desirable, with some education in Windows, networking, and problem resolution as it pertains to computer environments. " Excellent written, verbal and organizational skills. Desired Skills: " Associates or Bachelor's degree in a computer related field " Knowledge of IT service support " Information security, ISO 27001 knowledge " Experience in telecommunications and LAN/WAN support
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